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International top-up

My correspondent did not receive the credit on his phone

Please check first you didn't insert a wrong number.

When you did use the right number, the failure of the top-up could have several reasons:
1. The operator has some technical problems for the moment.
2. Your correspondent has attained his daily or monthly limit; he already received too many top-ups in a row.
3. The number is not/is no longer a prepaid number.
4. The phone is switched off or has no network connectivity.

Possible solutions after you having contacted us:
In case 1, we will execute the top-up as soon as the operator is operational again.
In case 2, we could wait a while before executing the top-up again or you could give us another number.
In case 3, please give us a valid number so we can still execute the top-up.
In case 4, please contact your correspondent.

Do not forget to notify us about this problem before we can carry out the top-up again.

Select the topic of your problem

What is the PWA? A Progressive Web App that is built like a website but acts like an application. Once installed, an icon with the beCHARGE logo will appear on your home screen. All you have to do is click and enjoy our many products.